How do I access online live chat support?

Live chat is a premium feature which requires you to be logged in to your account. Feature is currently available to our Users / Members / Certified Estate Planners by clicking on the "Live Chat" button.

Otherwise, feel free to email us at or you can still post a query to us through the "Ask" button. We typically reply within 1 business day.

Please note that the "Ask" and "Live Chat" will only appear after you made a search in Helpdesk.

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