How do I get my OTP?

If you are being prompted to provide OTP (one time password) during login or to load your Will as seen in the images below, it means that you have already  set up 2FA (two factor authentication) for your account.

OTP for login

OTP to load Will

Getting your OTP token

Open the Authy or Google Authenticator or Microsoft Authenticator app on the device which you use to first set up your 2FA. (e.g. mobile phone)
Get the 6 digit OTP code from the row that shows (

When you first enable 2FA in your account, you would have install either Authy or Google authenticator or Microsoft Authenticator on your device (e.g. mobile phone) and set it up as described in this article. You will have to check back on the same device to get the OTP.

If you cannot find the codes in Authy or Google Authenticator or Microsoft Authenticator in your device, please also search your device for any other Authenticator apps which they might be in. You may have unknowingly scanned the QR code directly from your camera app or some QR code scanner apps which directed your to some other unknown Authenticator apps which may not be as secure.

In that case, after logging in, please switch the 2FA to using Authy or Google Authenticator or Microsoft Authenticator by disabling under Settings -- Security (2FA) and set up your 2FA again as described in this article

Note that OTP is not send via SMS. You have to retrieve it from your app as described above.

Still having trouble?

If you need to reset your 2FA setting, follow this article to reset your 2FA.

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