How do I change the email address registered for my user account?
This article applies only to accounts where the Will has already been “sent out.” If you wish to change the email address for the verification step (i.e., if the email has not yet been sent out), please refer to this article.
The email address registered for your user account is used as a unique identifier. This is why we require email verification before the Will can be sent out.
This applies to user accounts only (identified by the magenta-coloured band).
To change the email address for CEP or member accounts, please refer to this article instead.
To change the user account email address, please complete and send:
- the SIGNED copy of the Change of User Email Form [<== click the link, then click on the download button]
through the previously registered email address (NOT the new email address you wish to change to) to info@getarrange.com.
It will take approximately 5 working days for us to process and update our system accordingly. You will then be able to log in using the new email address (your password and 2FA [if activated] will remain the same).